Rawstar Privacy Policy

Version: v1.3　|　Data Controller: Rawstar (Suzhou) Technology Co., Ltd.  |  Last Updated: June 14, 2026  |  Effective Date: June 18, 2026

This Policy also applies to the web share page (share.rawstar.cn)

1. Information We Collect and Use

1.1 Account Registration and Login

When registering, we collect your mobile phone number (required for real-name verification), nickname, profile picture, and password. You may also optionally provide your gender, date of birth, and personal bio. Functions including live streaming, recharging, and withdrawals require real-name verification, for which we collect your legal name and ID card number.

If you log in via an authorised third-party platform account, you authorise us to obtain the public information registered on that platform (such as your profile picture, nickname, and any other information you authorise).

1.3 Instant Messaging (IM)

When you use one-to-one chat, we process message content via the Tencent Cloud IM SDK for message delivery and content safety review (to prevent illegal or prohibited content). Message content is deleted after the legally required retention period.

1.5 Content Publishing (Videos / Photos / Short Videos)

When you publish content, we request access to your photo library and camera, and upload content to cloud storage via the Qiniu Cloud SDK. Pre-upload caching may occur; you may disable this feature.

1.6 Device Sensors

When you use filters, effects, stickers, or other creative tools to record content, we access device sensors including the accelerometer, gyroscope, and gravity sensor to adapt the effects to your actions. When you play back videos, we also use gravity and acceleration sensors to detect device orientation (portrait or landscape) for an optimal viewing experience. Raw sensor data is not personal information and is not uploaded or retained.

1.7 Location Information

We request GPS location permission to collect your geographic location for the purpose of optimising content recommendations (e.g. local or nearby content). You may decline to grant location permission; doing so will not affect your access to core features.

1.10 User Behaviour Data

To improve product experience and to recommend content you may find interesting, we collect browsing, click, dwell time, and search keyword data via the Umeng SDK. Combined with your device information and account profile, we use algorithms to analyse your interests and preferences in order to provide personalised content recommendations.

We may also display your online status (whether you are online or the time you were last online) to users who mutually follow you, to facilitate interaction between friends.

1.11 Device and Log Information

To ensure service security and normal operation, we automatically collect your device model, OS version, unique device identifier (Android: AndroidID/OAID; iOS: IDFV), IP address, network type, app version, crash logs, and operation logs.

1.12 Clipboard

On iOS, the App reads clipboard content locally only when you actively paste (e.g. to recognise an invite code or share command). Clipboard content is never uploaded to our servers.

1.13 Push Notifications

We send notifications via JPush, Huawei Push (including the Huawei Performance Acceleration Library), vivo Push, Xiaomi Push, OPPO Push, and Honor Push SDKs, which require collection of device identifiers and push tokens. You may disable App notifications in your device system settings.

1.14 Customer Support

When you contact customer support, we may ask for account information and identity verification, and retain your communications with our support team for issue resolution and service quality improvement.

2. How We Use Your Information for Key Features

2.1 Content Recommendations

We combine your behavioural data, device information, location, and account profile, and use algorithms to analyse your interests and preferences in order to recommend videos, live streams, and other content you may find interesting.

You may turn off personalised recommendations at any time at [Me] → [Settings] → [Privacy Control] → [Personalised Recommendations]. Once disabled, we will no longer recommend personalised content or ads based on your behavioural preferences.

2.2 Advertising

We may deliver promotional content (advertisements) to you, including ads personalised to your interests and general non-targeted ads.

We may share information with advertising partners, using technical measures to match ads to your interests without directly identifying you as an individual. We may also share aggregated audience profiles or statistical data with service providers; such data cannot be readily linked to your real identity. You may long-press on any ad to provide feedback on your interests, which helps us serve more relevant ads over time.

3. Third-Party SDK Data Sharing

To provide certain features, we integrate third-party SDKs. The purpose, data types collected, and privacy policy links for each SDK are set out in the Third-Party SDK Privacy List.

For the developers, scope of data collected, purposes, and privacy policy links of the SDKs above, please refer to the complete Third-Party SDK Privacy List.

4. Data Storage

4.1 Storage Location

Personal information we collect within Mainland China is stored on servers in Mainland China and will not be transferred abroad.

4.2 Retention Periods

5. Data Handling After Account Closure

5.1 After an account closure request is submitted, the Platform will complete the closure process within 15 calendar days.

5.2 Upon closure, we will delete or anonymise your personal information, except where required by law (e.g. live logs retained 60 days, transaction records retained 3 years).

5.3 After closure, account-related data (including published content, interaction records, and Stardust balance) will be irrecoverable. Please back up any information you need before closing your account.

5.4 If you have unsettled earnings in your account, please complete the withdrawal before applying for closure. Withdrawals cannot be processed after a closure request is submitted.

6. Information Security

6.1 We protect your personal information using security measures including encrypted transmission (SSL/TLS), de-identification, and access controls.

6.2 We maintain strict internal data security management policies; only authorised personnel may access personal information within the necessary scope.

6.3 In the event of a security incident, we will immediately activate our emergency response plan, promptly notify affected users, and report to the competent authorities.

6.4 Please note: no security measures can guarantee absolute security. Please keep your account password secure and do not share it with others.

7. Your Rights

7.1 Access and Correction

You may view and update your personal profile at [Me] → [Settings] → [Account Info]. To change your registered mobile number, contact support@rawstar.cn for identity verification and processing.

7.2 Permission Management

You may revoke the following permissions at any time in your device settings: location, camera, microphone, photo library, and notifications. Revoking a permission will disable the corresponding feature.

7.3 Account Closure

Path: [Me] → [Settings] → [Account Security] → [Close Account]. Please review the closure notice to understand data handling (see Section 5).

7.4 Complaints and Feedback

Path: [Me] → [Settings] → [Feedback], or email support@rawstar.cn. We will respond within 15 business days.

8. Minors' Privacy Protection

8.1 Users under 18 must use this Software under the guidance of their guardian, who shall consent to this Policy on their behalf.

8.2 For children under 14 years of age, we collect and use their personal information only upon obtaining the explicit consent of their guardian, and strictly adhere to the minimum necessity principle.

8.3 We will not target minors with commercial advertising or use minors' personal information for commercial purposes.

8.4 If a guardian discovers that the Platform has collected a minor's information or that a minor has made unauthorised purchases, please contact support@rawstar.cn and we will handle the matter in accordance with the law.

9. Data Sharing, Transfer, and Disclosure

9.1 We do not sell your personal information to third parties.

9.2 We may share your information in the following circumstances:

• With your explicit consent;
• To the minimum extent necessary to provide features described in this Policy, shared with SDK partners (see Section 3);
• As required by laws, regulations, or competent authorities;
• Where necessary to protect the significant lawful interests of users or the public;
• In connection with a merger, division, or acquisition of the company — information may be transferred to the successor entity, which must maintain protections no less stringent than this Policy.

10. Cookies and Similar Technologies

We use Cookies on the web share page (share.rawstar.cn) solely to ensure proper page functionality. Cookies are not used to track personal information or serve targeted advertisements. You may clear Cookie data in your browser settings.

11. Policy Updates

11.1 Material changes to this Policy will be communicated at least 7 days in advance via in-app push notification or pop-up.

11.2 Policy updates will not diminish the rights you hold under the currently effective Policy. Material changes include, but are not limited to, changes to the purposes, methods, or scope of processing.

12. Contact Us

For any questions, comments, or complaints, please contact us through the channels below. We will respond within 15 business days:

• Email: support@rawstar.cn
• Postal Address: Room 561, Building 2 (Block F, 5/F), No. 11 Chengpu Road, Suzhou Industrial Park, Jiangsu Province — Legal Department

Rawstar (Suzhou) Technology Co., Ltd.  |  Unified Social Credit Code: 91320594MAK35EGW5J
Last Updated: June 14, 2026  |  Effective Date: June 18, 2026